Delivery Information

 

All of our products come with free first class shipping to the UK and Channel Islands. Occasionally large orders will be shipped by courier instead. Orders outside the UK are sent via the Royal Mail international tracked and signed service.

If you would like us to use a different service then please get in touch first so that we can work out the postage costs for you.  

Christmas delivery has now passed for all of our made to order pieces. Any unique items can be ordered up until 1pm on the 21st of December and will be posted out the same day with first class post. This is the Royal Mail's last recommended posting day for First Class parcels and so they should still arrive in time for Christmas. Our unique items will always say so in the description, but this includes all the Fluid, Noir and Dichroic jewellery and cufflinks apart from the stud earrings. It will also include any other unique jewellery pieces and wall art. Any items which I have in stock I am happy to post on the 21st also, so please do get in touch if you are interested in a certain piece - I may well be able to ship it the same day. Gift vouchers (both monetary and for our fused glass courses and taster sessions) can be emailed to the recipient until midday on the 24th of December too. Merry Christmas! 

 

If you wish to return an item we will be happy to exchange it or offer a refund (minus our postage costs). It must be in the same condition as when it was sent and you will have to cover the return postage costs. 

Unfortunately for hygiene reasons we cannot accept returns for any earrings so please be certain before you purchase them.

If any items are damaged then we will gladly repair, replace them or give a refund depending on the situation.            

If you do wish to return an item, please contact us within 7 days of delivery so that we can resolve this for you. 

 

For our glass course vouchers and any unique pieces please allow up to 3 working days for delivery in the UK and up to 10 working days for delivery outside the UK.

For all other items please allow up to 7 working days for delivery within the UK and 14 working days for delivery outside the UK, as these pieces are made to order. We will always send the items as soon as possible and usually they will be delivered in half the stated time. 

 

If you have any questions or require an item quickly then please contact us and we will let you know what we can do.